Last updated 17 August 2026.
Our position
Donations are gifts, and are generally not refundable once processed. That said, mistakes happen. If you gave the wrong amount, gave twice by accident, or did not intend to give at all, contact us and we will put it right.
Requesting a refund
Email contact@ntrfoundationusa.org or call +1 (919) 986-2547 within 30 days of the charge. Tell us the amount, the date, and the last four digits of the card. We will normally approve refunds requested in good faith within that window.
Approved refunds are returned to the original card through Authorize.Net. Your bank usually shows the money back within 5 to 10 business days. We cannot refund to a different card or by any other method.
If a refund is issued, any tax receipt or certificate for that gift is no longer valid and must not be used to claim a deduction. Please tell your tax preparer if a refunded gift has already been reported.
Cancelling a monthly or annual sponsorship
You can stop a recurring gift at any time and for any reason. Email contact@ntrfoundationusa.org and we will cancel it at the payment gateway, or reply to any receipt you have received from us.
Please allow us a few business days before your next scheduled charge. If a payment goes through after you asked us to cancel, tell us and we will refund that payment in full.
Cancelling stops future payments. Payments already made are treated under the refund terms above.
Failed and duplicate payments
If a recurring payment fails, your bank may show a pending authorization that clears on its own. We do not retry a failed payment more than once without contacting you. If you believe you have been charged twice for the same gift, contact us and we will investigate and refund any duplicate.
Contact
NTR Foundation USA, 836 Katahdin Way, Cary, NC 27519, USA. Email contact@ntrfoundationusa.org, phone +1 (919) 986-2547.